MedEx

MedEx Communication Service is a commercial messaging module available to openEMR practices utilizing version 5.0.1 and higher.

MedEx Features:

Appointment Reminders and Recall Messages using E-mail, SMS and Voice.

SMS Bot: openEMR-embedded SMS interface. Real-time SMS inside openEMR.

Go Green Messaging: send paper documents digitally.

Announcements: Blast SMS and/or Voice messages to select patients

Announcements and Go Green documents can be specific to:

• Office location
• Provider
• Appointment Type
• Visit Status

MedEx Automated Phone calls, text messages and e-mails, and their replies from patients, are stored and displayed in your EHR:

• Appt. Reminders in the Flow Board
• Recall Message in the Recall Board
• Both types of messages and their responses are included in the SMS Bot

If a patient opts-out of one particular type of messaging, MedEx updates this preference in your EHR. If they later change their mind, you will have to manually change their messaging preference in the demographics section Choices.

Steps to Activate MedEx in openEMR

1. Navigate to Globals->Connectors and check the Enable MedEx Communication Service box.

2. Refresh/open the Messages tab.

3. Navigate the Messages tab new sub-menu to File->Setup MedEx.

• Begin the Sign-up process from within your EHR
• Your server must be connected to the internet to create a secure connection to MedEx

4. Login in to MedEx to configure your services before sending your messages.

• There is a fee for this service.
• Inquire[1] about special rates for free or non-profit organizations.
• Text-to-speech services are currently limited to English and Spanish.
• Rates may vary due to higher transmission costs in some countries.
• MedEx is a strong contributor and supporter of FOSS.