User:Mbcharles

Student of Electronic Medical Records Certificates: NHA: Electronic Health Record Specialist HIT PRO: Implementation Specialist CompTIA: Health IT Technican

SUMMARY Technical Liaison experienced working in fast-paced 24/7 environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet committed to superior customer service. Providing business IT solutions to maintain competitive lead and cost effectiveness.

CORE COMPETENCIES • A record of accomplishment of successfully resolving client issues in a high-pressure 24/7 environment. • Training both clients and peers on products and the resolution of possible technical issues. • Technical support of in-house and remote SW/HW integrations and upgrades with proactive monitoring. • Skilled in Virtualization software tools of Vmware and Microsoft • Technologies supported: Operating Systems; Cisco IOS, MS 2000[3,8], XP, Windows 7, UNIX[DEC, Solaris, Linux(SUSE)]. Telecom Applications; CCS, VoIP(SIP,H.323) SMDI. Networking; LAN/WAN/WiFi, Ethernet. Network Equipment; Cisco. Tools: Network troubleshooting; Database; MySQL, Informix, Active Directory